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| 005 | 20171024162926.0 | ||
| 008 | 071015s2007 | ||
| 020 | _a9781856046268 | ||
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_aSpMaUCBY _cH12O |
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| 041 | _aeng | ||
| 080 | _a027.081:004 | ||
| 100 |
_aKovacs, Diane K. _911424 |
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| 245 | 0 | 4 |
_aThe Virtual Reference Handbook _b: Interview and Information Delivery Techniques for the Chat and E-mail Environments _c/ Diane K. Kovacs. |
| 260 |
_aLondon : _bFacet, _c2007. |
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| 300 |
_axvii, 132 p. ; _c23 cm. |
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| 650 | 0 |
_aCiencia de la información _97408 |
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_aBibliotecas _911514 |
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_aServicios de bibliotecas _911516 |
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_aServicios en línea _911528 |
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